Privacy
Last updated: 10/14/2025
Introduction
At Twenty3, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website twenty3.com or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect the following personal information:
- Contact Information: Name, email address, phone number, and company name
- Professional Information: Job title, company size, and industry sector
- Communication Data: Information from emails, contact forms, and other correspondence
Automatically Collected Information
When you visit our website, we automatically collect:
- Technical Data: IP address, browser type, operating system, and device information.
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
- Cookie Data: Information collected through cookies and similar tracking technologies
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- To provide, maintain, and improve our sports data solutions
- To deliver analytics, technology, and content services you request
- To communicate with you about our services and your account
Business Operations
- To respond to your inquiries and provide customer support
- To process transactions and send related information
- To send administrative information, updates, and security alerts
Marketing and Communications
- To send you newsletters, marketing materials, and promotional content (with your consent)
- To personalise your experience and deliver relevant content
- To conduct market research and analyse customer preferences
Legal and Security
- To comply with legal obligations and enforce our terms
- To protect against fraud, security breaches, and illegal activities
- To resolve disputes and troubleshoot problems
Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal data based on:
- Consent: When you have given explicit consent for specific purposes
- Contract: When processing is necessary to fulfil our contractual obligations
- Legitimate Interests: When we have legitimate business interests that don't override your rights
- Legal Obligation: When required by law
Data Sharing and Disclosure
We may share your information with:
Service Providers
Third-party vendors who perform services on our behalf, including:
- AWS
- Google Analytics
- Mailchimp
- Sanity CMS
Business Transfers
In connection with any merger, sale, acquisition, or transfer of all or part of our business, your information may be transferred to the acquiring entity.
Legal Requirements
When required by law, court order, or to protect our legal rights and the safety of our users.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your data, we will securely delete or anonymise it.
Your Data Protection Rights
Depending on your location, you may have the following rights:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a structured, machine-readable format
Correction and Deletion
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
Restriction and Objection
- Request restriction of processing in certain circumstances
- Object to processing based on legitimate interests
- Opt-out of marketing communications at any time
Withdrawal of Consent
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@twenty3.com.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. Our website uses:
Essential Cookies
Required for the website to function properly and cannot be disabled.
Analytics Cookies
Help us understand how visitors use our website to improve functionality and content.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission
- Data Processing Agreements with service providers
- Adequacy decisions by relevant data protection authorities
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for material changes (where appropriate)
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Twenty3
Email: legalnotices@twenty3.sport
Website: https://twenty3.com/contact
For data protection inquiries in the EU/EEA, you may also contact your local data protection authority.
Supervisory Authority
If you are located in the EEA or UK and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.